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FAQ

Please take a look at the following questions and issues that are commonly asked

I can’t log in:

Please click the reset password button and enter the password associated with your current AFILE (old Anesthesiology Online/ Anesthesia File) email.

I can not get to my activities:

Please make sure all information is current in your profile, there is mandatory information needed to ensure proper reporting, thus we do not allow our users to move on until completed.

I am not receiving the reset password link:

Please check spam folder for this reset link. The sender will be Dannemiller.

I am unable to get past entering my information( I keep having to enter in my Information):

This application works best with more current browsers ( Chrome, Fire Fox, Edge), for those using internet explorer or Safari the clearing of browsing data will fix this issue most times.

Clearing Internet Explorer Browser Data

Clearing Safari Browsing Data

My account is expired when it should not be:

Please send a comment to IT in the contact us section, and the account will be unlocked within 24 hrs or the request

When will my credits post to the AANA:

Providing that all user data is correct, the report is posted the first working week of the month, but can take some time, so all reports will be entered in no later than the 15th of the month.

My evaluations automatically closed:

Please submit a request including the name and number of activities needing to be reset. These requests will be handled within 24 hrs.

We're here to help you.

Thank you for selecting AFILE, we value each comment sent to us and are working hard at bringing only the best. Support hours are Monday through Friday 9am-4:30pm, we will return all emails during normal working hours within 24 hours, any messages sent outside normal business hours will be addressed the next business day.

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Contact Us

Please feel free to call our offices from 8 AM - 4:30 PM CST Monday through Friday. Our support staff will be happy to help you with any issues or questions you may have.


Dannemiller, Inc.
5711 Northwest Parkway
San Antonio, TX 78249

Mon-Fri 8:00am - 4:30pm CT
Tel; (800) 328-2308
Tel: (210) 641-8311
Fax: (210) 641-8329